When you book a holiday with us
When you book a holiday with us, we will use your personal information to confirm your booking. The details we collect from you will include your name, address, payment and other contact details including your email address.
To complete your booking, we share your personal information with our subcontractors who are involved in the booking process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to process your personal information in this way to enter into and perform the booking contract for the holiday you have booked.
Subject to your chosen preferences we will also consider this as ‘expressing an interest in our holidays’ please also read the relevant section below.
When you phone us
When you phone us, we may also handle your personal information (your name, contact details and the other details you provide to us during the call) in order to provide the customer services you have asked us to. This could be when you ask us to confirm whether a particular holiday property is available, or explain how our holiday bookings process works.
We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
When you call us, we may record your call in order to assist in quality monitoring of staff, investigate and resolve a complaint, or for the detection, investigation and prevention of crime (including fraud). We do not record any payment details that you may give over the telephone.
Recording of calls maybe necessary to protect the interests of you, our staff or both. We rely on our legitimate interest in order to do this, although you may request that your call isn’t recorded by informing the operative who speaks with you.
When you have expressed an interest in our holidays
If you have opted in via our website or over the telephone to receive marketing communications from us, we will handle your personal information (for example your name, email address and postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
When we send you marketing emails, we rely on your consent to contact you for marketing purposes. When we send you marketing material in the post, we rely on our legitimate interest to let you know about our latest holiday offers.
You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time by contacting us at firstname.lastname@example.org.
When you let a property with us
When you let a property with us, the details we collect from you will include your name, address, telephone numbers, email, payment and other contact details.
If we only market your property, we will also collect details from you about your housekeeper and main contact person for customers.
We will treat all information we hold about you as confidential, and will only share it:with the customers that have made the booking so that we can enter into and perform the booking contract for the holiday they have booked;
- if you ask us to reveal the information or we have your permission to do so;
- if we are required to share it by law;
- if there is a duty to the public to share the information e.g. to governmental bodies, tax authorities.
Subject to your chosen preferences, we will also consider this as ‘expressing an interest in our holidays’ please also read the relevant section above.
To make our site better
We will also use your personal information to provide you with a more effective user experience (such as by displaying holidays we think you will be interested in, based on your purchase history and browsing habits).
Our use of your information in this way means that your experience of our site will be more tailored to you, and that the holidays you see on our site may differ from someone accessing the same site with a different purchase history or browsing habits.
We also share your aggregated, anonymous data with third party analytics and search engine providers that assist us in the improvement and optimisation of our site.
We will also use your personal information for the purposes of making our site more secure, and to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We process your data for this reason because we have a legitimate interest to provide you with the best experience we can, and to ensure that our site is kept secure.
You can prevent us from using your personal information in this way by using the ‘do not track’ functionality in your internet browser. If you enable do not track functionality, our site may be less tailored to your needs and preferences.